A nurse speaks to that patient who complains about why it took so long to bring her water. Here is the real reason…

by Ballistex

I hardly ever write about work, but this stayed with me and demanded to be given flight. I had left the ICU to take a break from this sort of thing. But you continued to press your call bell and complained afterward… 
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You knew I was late at bringing you the ice water you had asked for. I know you knew this because the nurse who relieved me that day told me about how you complained about it for quite some time. How you couldn’t believe I couldn’t keep up with the two patients I had in the CDU. You knew you didn’t want to be in the hospital on Christmas Eve. You knew you had more important things to be doing. You knew you had family waiting for you to get home. But here are a few things you didn’t know:

You didn’t know that my other patient, just across the hall from you, a 23-year-old daughter of a loving family, mother of a 3-year-old boy, had just gone from bad to very much worse. You didn’t know how I kept my voice calm in the room as I told my aide to call the doctor even though my internal voice was screeching. You didn’t know how many times I kept telling myself this wasn’t happening. I had taken a job away from my usual ICU so this wouldn’t happen. You didn’t know, as I did, that her heart was going to fail her three seconds before she did. You didn’t know the fear in her mother’s eyes as I caught her gaze as I was compressing her daughter’s chest. You didn’t know about the controlled chaos that the code team always brings with it, the intubation, the bagging, the endless rounds of code drugs. You didn’t know the word I uttered when the doctor finally gave up, nor the hatred with which it was uttered.

You didn’t know how I begged him for one more minute even though I knew it would make no difference. You didn’t know I was left alone in the room to clean up the aftermath, to make a very unnatural scene look somewhat natural for the family when they came back in. You didn’t know that while I was getting that ice water that you received late I was thinking about what I could possibly have missed that would have made a difference. You didn’t know that by the time I gave you that ice water I was blaming myself. You didn’t know that after the family left, I sat by her and told her how sorry I was that I failed. You didn’t know how incredibly heavy her body was as I assisted the funeral home worker to transfer it from my bed to his stretcher.

You didn’t know that on that Christmas morning I wouldn’t be thinking of my son and his third Christmas, but of another 3-year-old boy instead, a boy who would forever remember Christmas not as a time of joy, but instead as the day he lost his mother. You didn’t know that a part of me will always remember it that way as well.

You didn’t know any of these things because I didn’t let you see them as I gave you that ice water, late as it was. I simply apologized and asked if there was anything else I could do for you. The fact that you didn’t know any of those things is a source of pride to me. It proves that I can go about my duties with a calm demeanor, regardless of what calamity may have happened. That fact says something about me, but as I get older, I’m not sure it says anything positive. In fact, it seems to point to something very tiring indeed.

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